Return and exchange policy

What should I do if I received a damaged item?

FIRST, DON’T PANIC. Here at Andrea, we take utmost care to ensure that all products are properly wrapped, packed and sealed to prevent damages. In case of receipt of damaged items, please report thru an email sales@wearandrea.com within 7 days from receipt of delivery. Exchange will not be processed without prior notification.

 

What are needed to have the item exchanged?

• It must be returned within 7 days upon receipt.
• Item/s should be unused, unaltered, undamaged, saleable and with original tags and packaging (if applicable). 

 

Will the item for exchange be replaced immediately?

Upon receipt of the item, we will evaluate and confirm if the item is acceptable for exchange. You can follow up via email for update but this usually only takes 2-7 days depending on the location and duration of shipping.

Once item is approved for exchange, we will send the customer a confirmation and a new tracking number for shipping. 

HAPPY SHOPPING!